Refund & Exchange Policy

Last Updated: 20th April 2026

At Auraa Originals, we want you to love what you purchase. However, please note that we follow a strict Exchange-Only Policy. We do not offer returns or refunds under any circumstances except where required by applicable law.

1. Exchange Window

We accept exchange requests within 14 days from the date of delivery.

To be eligible for an exchange, the item must be:

  • Unworn and unwashed
  • In original condition
  • With all tags attached
  • In original packaging

2. Eligible for Exchange

You can request an exchange in the following cases:

  • Product received is damaged or defective
  • Product does not match description or images
  • Wrong product or size delivered
  • Product has a manufacturing defect

As per the Consumer Protection Act, 2019, we will honor exchanges for defective or incorrect products.

3. Not Eligible for Exchange

Exchange requests will not be accepted if:

  • Product has been used, washed, or altered
  • Tags or packaging are missing
  • Product is damaged after delivery
  • Item was purchased during final sale/clearance (unless defective)
  • Request is made after 14 days

4. No Returns / No Refunds Policy ❗

  • We DO NOT accept returns
  • We DO NOT provide refunds
  • All orders are final and non-refundable

We strongly recommend checking size, product details, and images carefully before placing your order.

5. How to Request an Exchange

To initiate an exchange:

  • Email us at support@auraaoriginals.com
  • Share:
    • Order number
    • Product name
    • Reason for exchange
    • Photos (mandatory for damaged/defective items)

Our team will respond within 24–48 hours.

6. Reverse Pickup & Shipping

  • If approved, we will arrange a free reverse pickup
  • Ensure product is securely packed
  • Pickup will be scheduled from your delivery address

7. Exchange Process

  • Product will be inspected at our warehouse
  • If approved → replacement shipped within 2–3 business days
  • If rejected → product will be returned to you

8. Damaged / Defective Products

  • Report within 48 hours of delivery
  • Share clear images/videos
  • Priority exchange will be provided

9. Non-Delivery Cases

If your order is not delivered:

  • Contact us immediately
  • We will investigate and either:
    • Reship your order
    • Or provide a replacement

10. Important Note ⚠️

By placing an order with Auraa Originals, you agree to:

  • Our Exchange-Only Policy
  • No Return & No Refund condition

11. Contact Us

📧 Email: support@auraaoriginals.com