Shipping Policy

ast Updated: April 20, 2026

Thank you for shopping with Auraa Originals. We are committed to delivering your order safely and within the estimated timelines. Please read our shipping policy carefully.

1. Order Processing

All orders are processed within 24–48 hours after payment confirmation (excluding weekends and public holidays).

Processing includes:

  • Payment verification
  • Quality check
  • Packaging
  • Handover to courier partner

You will receive:

  • Order Confirmation (Email/SMS) after placing order
  • Shipping Confirmation + Tracking Details after dispatch

1.1 Order Verification

We may verify orders for accuracy and fraud prevention.
If verification fails, the order may be cancelled and fully refunded.

1.2 Pre-Orders

  • Pre-order items are shipped on the mentioned date
  • Payment is taken at checkout
  • Shipping notification will be sent once dispatched

1.3 Order Modifications

Changes (address/size/product) are allowed only before dispatch.
Once shipped, no changes can be made.

2. Shipping Coverage

2.1 Domestic Shipping (India)

We deliver across India including metro, Tier 2 & Tier 3 cities.

Remote areas may:

  • Take longer delivery time
  • Be non-serviceable (full refund in such case)

2.2 International Shipping

Currently, we do not offer international shipping.

3. Shipping Partners

We work with trusted partners like:

  • Shiprocket
  • Delhivery
  • BlueDart
  • DTDC
  • Ecom Express

Courier is automatically assigned based on your pincode.
Specific courier requests cannot be guaranteed.

4. Delivery Information

4.1 Delivery Attempts

Courier will attempt delivery 2–3 times.

If unsuccessful:

  • Order returns to warehouse
  • Reshipment or refund option will be provided
  • Additional charges may apply

4.2 Correct Address

Please ensure:

  • Correct address
  • Valid phone number
  • Proper pincode

We are not responsible for incorrect details.

4.3 Package Inspection

Check your package at delivery.

If damaged:

  • Do not accept
  • Take photos
  • Contact us immediately

4.4 Payment Mode

❌ Cash on Delivery (COD) is not available
✅ Only prepaid orders are accepted

5. Shipping Delays

Delays may occur due to:

  • Sale or high order volume
  • Festivals & holidays
  • Weather or natural disasters
  • Courier issues
  • Incorrect address
  • Customer unavailability
  • Government restrictions

We will inform you in case of major delays.

6. Lost or Damaged Shipments

If your order is lost or damaged:

  • Contact us within 48 hours
  • Share order number + photos

We will:

  • Investigate with courier
  • Reship or refund within 7–10 business days

As per the Consumer Protection Act, 2019, you are eligible for replacement/refund.

7. Packaging

All orders are packed in Auraa Originals branded packaging using safe and protective materials.

We aim to use eco-friendly packaging whenever possible.

8. Returns & Exchanges Shipping

  • Reverse pickup: arranged after approval
  • Exchange dispatch: 2–3 business days after inspection

(Refer to Exchange Policy for full details)

9. Limitation of Liability

Auraa Originals is not responsible for indirect or consequential damages due to delays or delivery issues.

10. Right to Refuse Service

We reserve the right to cancel orders in cases of:

  • Fraud suspicion
  • Pricing errors
  • Misuse of services

Contact Us

📧 Email: support@auraaoriginals.com