Terms & Conditions

Last Updated: April 20, 2026

Welcome to Auraa Originals. These Terms and Conditions ("Terms") govern your use of our website and any purchases you make through it. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

Auraa Originals is a brand owned and operated by EYSS Clothing Private Limited, a company incorporated under the laws of India.

  • GSTIN: 06AAICE3782E1ZN
  • Registered Office: Plot no 23, Street no 1, Ward no 6, Model Town, Kurali, Mohali, 140103

2. Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years old
  • Be legally capable of entering into a contract under Indian law
  • Have a valid payment method
  • Be a resident of India (for domestic orders)

3. Products & Pricing

  • All products are subject to availability
  • Prices are listed in INR (₹) and include applicable GST
  • Prices may change without prior notice
  • Product images are for reference; actual items may slightly vary
  • We may cancel orders if pricing errors occur

4. Orders & Acceptance

  • Placing an order means you are making an offer to purchase
  • Orders are confirmed only after email/SMS confirmation
  • We may cancel orders due to:
    • Stock issues
    • Pricing errors
    • Fraud suspicion
    • Payment verification failure

If canceled, a full refund will be issued.

5. Payment

We accept:

  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • EMI (if applicable)
  • Cash on Delivery (COD)

All payments are processed securely. We do not store payment details.

6. Shipping & Delivery

  • Delivery is available across India
  • Delivery timelines are estimates
  • Please check our Shipping Policy for full details

Ownership transfers once the order is handed to the shipping partner.

7. Returns, Exchanges & Refunds

Please refer to our Exchange Policy and Refund Policy pages.
By ordering, you agree to those policies.

8. Intellectual Property

All content on this website (logos, designs, images, text, etc.) belongs to Auraa Originals and is protected under Indian laws.

You may not copy, reuse, or distribute without permission.

9. User Conduct

You agree NOT to:

  • Use the website illegally
  • Hack or disrupt the system
  • Provide false information
  • Use bots/scrapers
  • Post harmful or abusive content
  • Impersonate others

Violation may lead to account suspension.

10. Limitation of Liability

Auraa Originals is not liable for indirect or consequential damages.

Maximum liability = amount paid for the order

Your legal rights under the Consumer Protection Act, 2019 remain unaffected.

11. Indemnification

You agree to protect Auraa Originals from any legal claims due to misuse of the website or violation of these Terms.

12. Governing Law

These Terms are governed by Indian law.
All disputes fall under Mohali jurisdiction.

13. Dispute Resolution

  • Try to resolve disputes by contacting us first
  • If unresolved, arbitration will apply under Indian law
  • Arbitration location: as per jurisdiction above

14. Severability

If any clause is invalid, the rest will still apply.

15. Updates to Terms

We may update these Terms anytime. Continued use means acceptance of updated Terms.

16. Contact Us

📧 Email: support@auraaoriginals.com